Refund policy

Due to hygiene reasons, we cannot refund or exchange extensions that had been worn, washed, coloured or toned with any chemical or hair colouring product. Orders will not be accepted for a return or exchange if the hair has been taken out of the packet, worn or ties removed from the hair extensions.

If you want to make a return you must first contact us at sales@luxehairextensions.org within 7 days. Please note that all approved returns will incur a 5% handling fee and you will be required to pay for postage.